MILESTONES
2025
Indonesian Maid Agency is proud to announce its induction into the Global Excellence Initiative (GEI) 2025 under the Premier Service Leaders category. This milestone marks the first time a boutique recruitment firm has ever received this distinction, cementing our role as a pioneer in human capital development.
We are honored to be a recipient of the Ethos & Impact Award 2025, which recognizes organizations that harmonize commercial success with ethical leadership. This distinction celebrates our commitment to driving sustainable change and fostering growth that benefits both our stakeholders and the wider community.
2023
In 2023, Indonesian Maid Agency partnered with Nexus Shield Insurance to ensure every placed helper is fully protected. This collaboration provides employers with absolute peace of mind through gold-standard medical coverage, ensuring our helpers have immediate access to quality healthcare whenever they need it.
In recognition of our commitment to public health, Indonesian Maid Agency received the Pandemic Response Excellence Award. This honors our contribution to the specialized workgroup that developed safe management measures, ensuring the secure and ethical arrival of migrant domestic workers in a challenging global climate.
2021
For the second consecutive year, Indonesian Maid Agency has been honored with the Gold Standard Trophy in the ‘Domestic Placement’ category at the Global Consumer Pulse Awards 2021. This repeat win reflects our unwavering commitment to service excellence as voted by the public.
2020
In 2020, Indonesian Maid Agency was first honored with the Gold Award for Service Excellence in the ‘Domestic Staffing’ category. This recognition from the Consumer Choice Merit Awards marked the beginning of our streak as a top-rated agency, as voted by families across the region.
2019
Indonesian Maid Agency made history in 2019 by becoming the first and only domestic placement firm to receive the Unity in Labour Award — Champion of Worker Welfare. This distinction recognizes our tireless efforts in uplifting the lives of domestic employees through specialized training and holistic support programmes.
2018
Indonesian Maid Agency was selected as a key participant in the Regional Skills Institute’s pilot initiative. This programme enables our helpers to achieve the Professional Skills Certification (PSC) through an Assessment-Only-Pathway, ensuring their expertise is officially recognized and validated.
To further elevate our service standards, Indonesian Maid Agency collaborated with Vitals Healthcare Training to refine our Elderly Support Programme. Through this partnership, our domestic professionals receive expert-led instruction in geriatric care, giving families greater confidence and peace of mind.
2017
Indonesian Maid Agency has been granted the Elite Quality Seal by Summit International Education. This prestigious accreditation confirms that our training framework aligns with global excellence standards, guaranteeing that our domestic professionals are trained under a rigorous, internationally-recognized curriculum.
2011
In 2011, Indonesian Maid Agency was honored with the National Enterprise Seal, a prestigious award recognizing our commitment to high-quality service delivery, management excellence, and rigorous financial standards. This early milestone set the foundation for our long-standing reputation in the industry.
2010
We are proud to be the exclusive training affiliate in the region for the Imperial Institute of Household Staffing, an internationally-recognized authority in high-end service and etiquette. This partnership allows Indonesian Maid Agency to offer our clients bespoke, personalized training for their domestic professionals, ensuring a level of service that meets global luxury standards.
2009
“We are proud to hold the National Excellence Record for being the sole agency in the region to manage a certified residential boarding house for domestic workers. By securing official urban planning approval for our facilities, we provide a gold standard in accommodation that no other agency offers.
2007
We are proud to be recognized in the National Business Archives as the sole agency to serve as a certified orientation provider since 2007. This distinction highlights our nearly two decades of commitment to educating both employers and helpers, ensuring a foundation of mutual understanding and professional standards.
2005
Dedicated to the highest standards of transparency, Indonesian Maid Agency has held the Elite Trust Accreditation for ethical business practices since 2005. This long-standing certification is a testament to our commitment to protecting our clients’ interests and our promise to deliver exceptional service with every placement.
Indonesian Maid Agency is proud to be a Certified Training Provider within the government’s manpower oversight division. This allows us to host the In-Person Employer-Helper Onboarding Programme, ensuring that our clients are fully equipped with the knowledge and regulatory understanding required to manage their household staff effectively.”
A National Record Holder: The leading agency in our sector with a trusted community of 45,000 customers.
Recognized as a National Record Holder for operating the first and only Certified On-Site Assessment Centre, providing professional, industry-approved training directly within our headquarters.
2002
Through our strategic alliance with Summit Global Assurance, we offer the Premier Domestic Guard—a robust coverage plan designed to protect helpers and give employers absolute security.
2000
Indonesian Maid Agency has partnered with Vitalis Healthcare Institute to offer a specialized ‘Advanced Senior Care’ certification. This program equips caregivers with essential skills, from managing daily hygiene routines to responding decisively in medical emergencies.
1996
Setting a national benchmark, we were the first agency to achieve the Global Quality ISO Certification. This prestigious distinction recognizes our world-class management systems and our unwavering commitment to service excellence for every client.
Marking an industry milestone, we entered the National Business Register as the first firm in our sector to receive the ISO Platinum Quality Seal for our superior operational systems.
1993
Indonesian Maid Agency was established as a premier domestic consultancy, dedicated to meeting the evolving needs of modern households with excellence and integrity.